Help Desk:
Strategically positioned with maximum visibility and manned by a Help Executive to receive or identify persons in need, including persons with disabilities and offer diverse help and assistance from entry time to departure time.  Such persons include the blind, deaf and dumb persons in wheel chairs and the aged.

Special provisions have been made at each terminal to offer assistance to travelers with disabilities as below:

Help On-Board:

It is expected that, unless the passenger with disability is not accompanied by a personal help as is normally the case, the M Plaza hostess on board, or  in her absence, the driver himself will stop whenever critical, to offer help to such persons especially when the person is terminating his travel not at the terminal but elsewhere, where help will not be forth coming especially in the instance of  as removing the wheel chair from the luggage hold and assisting the passenger to sit in it.